Loading Dock Optimization

Generic Situation:

Loading dock managers are often confronted with the need to restructure their procedures based upon changes in frequency and volume of activity.


Toller Transshipping has been toying with the idea of extending their loading dock to include two new bays to handle the sudden rise in business. As things stand now the loading dock's 5 bays are handling the traffic fairly well, although at times the backup of trucks have cost lost revenue and well as short tempers.

Profit Maximizing Solution:

A simulation of the situation resulted in a "surprise" optimal result. Toller Transshipping could handle 35% more traffic if 6 more part-time workers were hired rather than trying to improve the loading efficiency through expanding the loading bay.